Apology Letter: Sample

May 8, 2003

Mr. Bob McGomery
1233 Alabaster Lane
Cave City, KY 10026

 

Dear Mr. McGomery,

I am sorry that the Marketing 101 software that you purchased from us was not compatible with your system. You should see the purchase price credited back in full on your credit card.

Perhaps you might be interested in our Marketing 101 ebook instead? It costs only $49 and it is essentially identical in content except that it opens easily with a free Adobe Reader that can be accessed free and will be included with the instructions.

If you prefer the ebook, simply click on the link below and order directly:

http://www.domain.com/order

Here at Marking Superstore, we appreciate your time and trying our products and invite you to bookmark our site and return often to see how our products can meet your marketing needs. In appreciation of your patronage, we invite you to visit a special section of our website created just for guests and help yourself to free downloads:

http://www.domain.com/special

Thank you once again for the opportunity to be of service. If I can be of further assistance, please do not hesitate to contact me.

Sincerely,

 

Irwin Brent, Manager
Marketing Superstore
(777) 888-9999
http://www.domain.com

Brian Maroevich